Pride Clothes Returns/Refund Policy

Here are six easy steps to follow to initiate the return/refund process.
  1. Please reach out to us as soon as you can to let us know that you will be returning your order for a refund to begin the process. Please keep in mind that all refund requests for items returned must be approved.
  1. The items you have ordered must be returned within 15 days from the delivery date. The cost of shipping the item back to us for a refund will be your responsibility.
  1. All items must be in their original condition, brand new, unworn, and unwashed.
  1. The items you are returning must be free of any odors and smells, scent-free. This means there should not be any scents present which includes but are not limited to smoke, cologne, perfume, sweat, and other odors.
  1. Any shipping fees assessed during your initial order are non-refundable. However, shipping charges may be reimbursed through the approval process for items received damaged or in situations where you have received the wrong items.  
  1. Items that cannot be accepted and approved for a refund will be sent to a donation or upcycling facility.
Pride Clothes will always be dedicated and committed to your satisfaction. You are our top priority. Our return/refund process was created with simplicity in mind to help ensure a smooth and quick transaction. After all, you’ve got things to do and people to see. We understand your time is precious. If you have any additional concerns or have an issue that needs immediate attention, please do not hesitate to contact us immediately. You can reach out to us at any time because we’ve got you covered.